All posts by Marianne Varkiani

Week in Review


On Tuesday, the House Transportation and Infrastructure Committee held a hearing on U.S. airline customer service featuring representatives from United, Alaska, Southwest, American and the Consumers Union. According to Skift, members of Congress urged executives to improve their customer service and questioned airlines’ overbooking practices. GBTA released a statement on the hearing, sharing results from

Home-sharing for Business Travel – A Shifting Landscape


Thanks to the internet as an intermediary, the sharing economy has connected millions of individuals looking for alternatives to traditional services. The home-sharing marketplace, in particular, has evolved at such a rapid pace that some travel managers have yet to assess the benefits and risks of allowing such properties in their travel policy. Industry leaders

Week in Review


According to The Hill, an FCC chairman has called for blocking the proposal that would allow in-flight cell phone calls by passengers. TechCrunch provided an in-depth look at why airlines overbook their flights, in light of the United incident. Home-sharing properties are allowed in one out of every six travel policies (17 percent), but more

GBTA Convention 2017 by the Numbers


We are only 96 days out from GBTA Convention 2017, where nearly 7,000 business travel professionals from around the world will be gathering in Boston for state-of-the-art education, exclusive networking opportunities and news on the latest innovations in the industry. Don’t miss out on the business travel event of the year!

Week in Review


According to Business Traveller, new biometric gates are being trialed at Heathrow International Airport to speed up the screening process. The same source reports faster security screening machines are being used at United’s Newark terminal in efforts to cut delays. A new GBTA Foundation study, in partnership with AIG Travel, revealed opportunity exists for travel

Implementing the Airline RFP in Your Travel Program


The RFP has been a staple of the business travel industry for many years, but a lack of standardization can cause frustration and headaches for parties on both ends. Suppliers are often faced with unrealistic timelines and wishlists, while buyers are daunted by the time-consuming and complex process involving inconsistency between RFPs for different suppliers. In order to

Week in Review


On Wednesday, Brexit’s Article 50 was triggered, beginning the two-year countdown to the official separation of the UK and the EU. Following last week’s electronics ban, the International Air Transport Association (IATA) broke its silence on the matter. According to Buying Business Travel, IATA has called on governments to find alternatives to restrictions of electronics,

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