In light of recent incidents, we are seeing some positive developments with changes in policy related to denied boarding compensation and operational use of security personnel. However, something that was clearly missing from today’s House Transportation and Infrastructure Committee hearing on customer service was the voice of the business traveler. We do hope to see
Browsing tag: airlines
GBTA Conference 2016 Buenos Aires gets underway this evening, and tomorrow conference attendees will hear from featured speaker Isela Costantini, president of the Aerolineas Argentinas Group. Having previously worked for General Motors, Isela took the reins of Aerolineas Argentinas, Argentina’s largest airline, in January of this year. During GBTA Convention this summer, we were able
Airlines aren’t the only ones facing complications recently, with HEI Hotels & Resorts announcing a malware attack lasting more than a year on 20 of its properties. According to Skift, customer payment card data from tens of thousands of transactions may have been exposed, though it is difficult to estimate the total number of customers
Start your Monday off by catching up on last week’s business travel news. In a show of continuing evolution of the airline industry, American Airlines is modifying its AAdvantage program according to The Motley Fool. Joining rivals United Continental and Delta, American Airlines confirmed that it will move to a revenue-based earning system for its
With travelers and travel professionals of all stripes anticipating massive waits at the nation’s airports this summer, The Wall Street Journal reports on the TSA’s efforts to reduce wait times. Current wait times have become so long, that many passengers are missing their flights. The problem is expected to get worse as we enter the
This past week, GBTA released its quarterly U.S. business travel forecast. USA Today’s Nancy Trejos covered the report writing, companies will continue to send employees out on the road this year, but they will do so at a more moderate pace. Delta Airlines CEO Ed Bastian agreed with the forecast that business travel demand will
This afternoon, GBTA issued the statement below on recent changes in fare structures on multi-city trips from several airlines: The buyer members of the Global Business Travel Association (GBTA) were frustrated with the marketplace news that United, Delta and American all changed fare structures on multi-city trips without any advance communication to corporate travel managers.
GBTA was deeply saddened to hear the news of the terrorist attacks in Brussels Tuesday morning. Dozens of innocent people were killed in an attack that was more than just an attack on an airport and a metro system, but an attack on all of us and our way of life. We have updated the
Where do travel buyers get the most valuable add-ons for the lowest cost to their organization? According to a new survey of over 100 travel buyers across North America sponsored by Amadeus, it is hotel contracts where travel buyers can provide the most sought add-ons for their travelers at the lowest cost to their organizations.
The Wall Street Journal’s Scott McCartney asks how the airlines should spend their windfall driven by dramatically lower oil prices and years of cost-cutting and huge consolidation. He talks with GBTA’s Mike McCormick among others to find out ways the airlines could use that money to reinvest and improve the traveler experience. The Huffington Post