Browsing tag: airlines

GBTA Statement on House T&I Committee Hearing on Airline Customer Service


In light of recent incidents, we are seeing some positive developments with changes in policy related to denied boarding compensation and operational use of security personnel. However, something that was clearly missing from today’s House Transportation and Infrastructure Committee hearing on customer service was the voice of the business traveler. We do hope to see

Aerolineas Argentinas President Isela Costantini to Deliver Keynote Address at GBTA Conference Tuesday in Buenos Aires


GBTA Conference 2016 Buenos Aires gets underway this evening, and tomorrow conference attendees will hear from featured speaker Isela Costantini, president of the Aerolineas Argentinas Group. Having previously worked for General Motors, Isela took the reins of Aerolineas Argentinas, Argentina’s largest airline, in January of this year. During GBTA Convention this summer, we were able

Week in Review


This past week, GBTA released its quarterly U.S. business travel forecast. USA Today’s Nancy Trejos covered the report writing, companies will continue to send employees out on the road this year, but they will do so at a more moderate pace. Delta Airlines CEO Ed Bastian agreed with the forecast that business travel demand will

GBTA Urges Call for Transparency Between Airlines and Business Travel Industry On Faring Issues


This afternoon, GBTA issued the statement below on recent changes in fare structures on multi-city trips from several airlines: The buyer members of the Global Business Travel Association (GBTA) were frustrated with the marketplace news that United, Delta and American all changed fare structures on multi-city trips without any advance communication to corporate travel managers.

For Travel Buyers, Negotiating Hotel Contracts Offers the Biggest Bang for the Buck


Where do travel buyers get the most valuable add-ons for the lowest cost to their organization? According to a new survey of over 100 travel buyers across North America sponsored by Amadeus, it is hotel contracts where travel buyers can provide the most sought add-ons for their travelers at the lowest cost to their organizations.

Week in Review


The Wall Street Journal’s Scott McCartney asks how the airlines should spend their windfall driven by dramatically lower oil prices and years of cost-cutting and huge consolidation. He talks with GBTA’s Mike McCormick among others to find out ways the airlines could use that money to reinvest and improve the traveler experience. The Huffington Post

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